Support> FAQ

  1. NX1700 NEW
  2. E6500
  3. E6300
  4. NX1710
  5. X1900
  6. X8210
  7. NX1720
  8. NK1700 NEW
  9. NX1710
  10. NX1700
  11. E2710
  12. X9310
  13. K2600
  14. X8100
  15. NK2500
  16. E9110
  17. E9090P
  18. 8900P
  19. 9300P
  20. KX
  21. 8200P
  22. N7000
  23. N1850
  24. N2500
  25. N1820
  26. 8130+
  27. 1830
  28. E6350
  29. E9100P
  30. E2800P
  31. 9160
  32. 9020
  33. E9180P
  34. E9070
  35. E9080
  36. E9050
  37. X1800
  38. E9270P
  39. E6500
  40. 9060
  41. 1860
  42. E6100
  43. E2700
  44. E1050
  45. A800
  46. 8000
  47. E6700
  48. D5
  49. VT900
  50. V25PLUS
  51. V29PRO
  52. V25PRO
  53. V20Pro
  54. MT350
  55. V320
  56. V12
  57. V26S
  58. V280
  59. 3500PRO
  60. V26S
  61. KX
  62. V25S
  63. V910
  64. V310
  65. V210
  66. V26
  67. V20S
  68. V28
  69. V16
  70. V20
  71. V20
  72. V20
  73. V20
  74. V20
  75. V20
  76. V20
  77. 3500P
  78. TC212
  79. TK310
  80. TC210
  81. TC208
  82. E2800P
  83. E9080
  84. A3160
  85. E6500
  86. 3300P
  87. E2700
  88. A500
  89. 1090
  90. T6
  91. T120P
  92. A3060
  93. T300P
  94. V760
  95. V700PRO
  96. V500 RGB
  97. V700L
  98. V500PRO
  99. V51
  100. V51
  101. V51
  102. V51
  103. V51
  104. V900
  105. V300
  106. V200
  107. V300C
  108. V800
  109. V700
  110. V700
  111. V700
  112. V500S
  113. V500
  114. V90
  115. V20
  116. V22
  117. V510S
  118. V31
  119. N2210
  120. N2400
  121. S900
  122. A200
  123. A3020
  124. H3070
  125. H3050
  126. 8100
  127. H3000
  128. H1000
  129. H3010
  130. H3080
  131. H8060
  132. H600
  133. H8030
  134. H8020
  135. H8000
  136. H6080
  137. H1030
  138. H1080
  1. VT900
  2. N100
  3. V730L
  4. V29PRO
  5. V25PRO
  6. V700RGB Alloy
  7. V500
  8. 3300P PLus
  9. M10PLUS
  10. M100 Silent
  11. V56S
  12. E9260
  13. 6610M
  14. N1020
  15. MT350
  16. MT500
  17. V600S
  18. VT900
  19. V29PRO
  20. V25PRO
  21. V700RGB Alloy
  22. H6000
  23. S500
  24. P500C
  25. P370
  26. P170
  27. P160
  28. P300
  29. P200
  30. P100
  31. P20
  32. A100
  33. H120 USB立体声耳机
  34. H100
  35. S200
  36. EP30
  37. S700
  38. S100
  39. A600
  40. A300
  41. H6020
  1. P500C
  2. P370
  3. P170
  4. P160
  5. P300
  6. P200
  7. P100
  8. P20
  9. TC212
  10. TK310
  11. TC210
  12. TC208
Solutions to common problems
MiceKeyboardsAudioSettings
2.4GHz Mice5GHz MiceBluetooth MiceWired Mice
The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

Why does my mouse arrow flicker?

1.Move other working wireless devices away from the receiver and mouse.

2.Clean the sensor on the bottom of the mouse with a dry cloth.

3.Try using the mouse on a different surface.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

When to change the battery for my device?

If you see the low battery indicator blinking, please change the battery for the device.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

Why does my mouse arrow flicker?

1.Move other working wireless devices away from the receiver and mouse.

2.Clean the sensor on the bottom of the mouse with a dry cloth.

3.Try using the mouse on a different surface.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

When to change the battery for my device?

If you see the low battery indicator blinking, please change the battery for the device.

Unsuccessful connection to the bluetooth device?

1. Make sure the device is on.

2. Please press the connect button when making the connection.

3. Replace the battery.

4. Make sure the bluetooth driver is installed.

5. Update the bluetooth driver version.

6. Compatible issue with the PC system.

7. Repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

2.4GHz Keyboard5GHz KeyboardBluetooth KeyboardWired Keyboard
Why do numbers 1\2\3\4\5\6 show up on the screen when I press J\K\L\U\I\O key on my keyboard?

Download the pair program from www.rapoo.com, then repair the connection.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

When I plug in the receiver, it shows "ÿÿÿÿÿÿÿÿÿÿÿÿÿ" in the Device Manager, not the correct description of "RAPOO 2.4G Wireless Device" or "RAPOO 5G Wireless Device".

Download the pair program from www.rapoo.com, then repair the connection.

Do I need to install the driver when I use the multimedia keys on the keyboard?

Only Word and Excel multimedia keys need driver support, other keys can be used without a driver installed.

Can I use the wireless keyboard under Linux or Mac iOS?

The keyboard works well with Windows computers, but some multimedia keys may not work with Linux or Mac iOS systems.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off and then turn on the touchpad, then press Num Lock and Backspace at the same time.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

Is there a Capslock or Numlock LED on the keyboard?

For the power saving design, there is no Capslock or Numlock LED on the wireless keyboard. But you can download a driver from www.rapoo.com. After you have installed the driver, you can check the Capslock and Numlock statusin the right corner of the PC screen.

What are the gesture functions on the E2700?

Left button:Using one finger click on the surface

Right button:Using two fingers click on the surface

Forward:Using two fingers swipe left

Back:Using two finger swipe right

Scroll wheel:Using two fingers slide up and down

Mouse cursor:Using one finger slide on the surface

What are the gesture functions on theT6?

Left button:Click in the left click area or use a two fingers click in left and right click area at the same time.

Right button:Click in the right click area.

Scroll wheel:Using one finger or two fingers and swipe gently along the mouse surface

Back:Using two fingers swipe left

Forward:Using two fingers swipe right

Tilt left:Using one finger swipe left

Tilt right:Using one fingers swipe right

Note:The two tilt gestures under Windows XP can only be functional if the driver has been installed.

The mouse left and right button works, but touch does not work.

Please check if the low battery LED is blinking. Replace the battery. Note:It is recommended to turn off the mouse for maximum battery life if it is not being used.

Why does the touch function doesn't work or work abnormal when I turn it on?

Please keep your hand away from the mouse surface for about 5 seconds. Note: Do not touch the surface when you turn the mouse on.

Why do numbers 1\2\3\4\5\6 show up on the screen when I press J\K\L\U\I\O key on my keyboard?

Download the pair program from www.rapoo.com, then repair the connection.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

When I plug in the receiver, it shows "ÿÿÿÿÿÿÿÿÿÿÿÿÿ" in the Device Manager, not the correct description of "RAPOO 2.4G Wireless Device" or "RAPOO 5G Wireless Device".

Download the pair program from www.rapoo.com, then repair the connection.

How can I switch between numpad and touchpad mode?

In the switch area, using one finger slides from left to right, and then the LED blinks indicating the successful switch.

How does the gesture function work on the touchpad?

Left button:Using one finger click on the surface

Right button:Using three fingers click on the surface

Forward:Using two fingers swipe left

Back:Using two finger swipe right

Scroll wheel:Using two fingers slide up and down

Mouse cursor:Using one finger slide on the surface

Zoom in: Holding ctrl button and using two fingers slide up at the same time (works on E9080 only)

Zoom out: Holding ctrl button and using two fingers slide down at the same time (works on E9080 only)

The multimedia keys do not work.

1.Some programs do not support multimedia keys.

2.It is recommended to use Windows Media Player and Internet Explorer.

3.If the problem is not solved, please uninstall the programs that are related to the keyboard or mouse.

How to pair to the bluetooth keyboard?

1. Turn on the keyboard, the red LED will go on for 3 seconds then off.

2. Press the connect button, the red LED begins to blink waiting for the connection.

3. Follow the steps on your iPad or other device to complete the connection.

Note:

1. The keyboard will connect to your iPad or other device automatically after the successful first connection.

2. If there is no connection to the keyboard in 2 minutes, it will stop the pairing process automatically.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off and turn on the keyboard, then press Esc and Pause Break buttons at the same time.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

Is there a Capslock or Numlock LED on the keyboard?

For the power saving design, there is no Capslock or Numlock LED on the wireless keyboard. But you can download a driver from www.rapoo.com. After you have installed the driver, you can check the Capslock and Numlock statusin the right corner of the PC screen.

Why doesn't the mouse work when I take it out or move it to another location?

1. Please keep your hand away from the mouse surface for about 5 seconds.

2. Turn the mouse off and then turn it on.

How to pair to the bluetooth keyboard?

1. Turn on the keyboard, the red LED will go on for 3 seconds then off.;

2. Press the connect button, the red LED begins to blink waiting for the connection.

3. Follow the steps on your iPad or other device to complete the connection.

Note:

1. The keyboard will connect to your iPad or other device automatically after the successful first connection.

2. If there is no connection to the keyboard in 2 minutes, it will stop the pairing process automatically.

Unsuccessful connection to the bluetooth device?

1. Make sure the device is on.;

2. Please press the connect button when making the connection.

3. Replace the battery.

4. Make sure the bluetooth driver is installed.

5. Update the bluetooth driver version.

6. Compatible issue with the PC system.

7. Repair the connection.

2.4GHz Headset2.4GHz Headphone2.4GHz SpeakerBluetooth HeadsetBluetooth SpeakerBluetooth Adapter
The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

I can hear my voice when calling?

The headset adopts side tone technology, and proper side tone brings excellent call experience. But if a large side tone bothers you when calling , you may decrease the microphone volume to the proper level.

Others can hear the sound around me when I make a call.

You can adjust the microphone volume from “adjust audio properties” on PC. Here we take Windows as an example.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Can not mute the headset?

You can adjust the volume to the lowest level from your music player software. Note: Some smartphones can not mute when you adjust the volume.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Can not pair the Rapoo bluetooth headset to my bluetooth device?。

1. Charge the device.

2. Operate the headset into pair status: Turn off the headset, and press the power button for about 8 seconds until the green LED starts to blink quickly.

3. Activate the Bluetooth feature on your device, set it to search for the headset and connect.

4. If you still can not connect, refer to the headset's manual or your bluetooth device's.

5. Bluetooth devices, such as laptops, do not have stereo Bluetooth drivers. It is recommended to install the professional Bluetooth driver. You may use BlueSoleil software which you can download from www.bluesoleil.com.

No sound at all even though it is connected?

1. Make the headset as your default audio device.

2. Restart the media player.

3. Connect the transmitter to the other USB port of the PC.

4. Some laptops do not have stereo Bluetooth drivers. More information please see the manual of your PC. Or you can use the BlueSoleil software which you can download from www.bluesoleil.com.

How to repair the wireless connection??

1. Press and hold the power button for about 8 seconds until the green LED light starts to blink quickly.

2. Activate the Bluetooth feature on your device, and set it to search for the headset.

3. Select Rapoo device.

4. Enter password “0000” to pair.

5. The green LED light blinks slowly when Bluetooth has connected successfully. Note: 1.Some Bluetooth devices don't need a password for the connection. 2.The Bluetooth headset will save the connected device automatically, you don’t have to pair it again.

What is the password for the Bluetooth connection?

The default password is 0000 or 1234.

While using the Bluetooth headset, if you meet: 1.Chat is OK but can not hear the music or bad audio quality; 2.Music is OK but can not chat; 3.Previous track/next track doesn't work.

On Mac computers, select the correct mode manually. When the pair connection is done, select "Use as Audio Device(Stereo)" for listening music and "Use as Audio Device(Mono)" for chatting.

On Windows computers, if using IVT bluesoleil software to establish the connection.Select "Connect Bluetooth Advanced Audio" for listening music and "Connect Bluetooth Headset and Microphone for chatting.

I can hear my voice when calling?

The headset adopts side tone technology, and proper side tone brings excellent call experience. But if a large side tone bothers you when calling , you may decrease the microphone volume to the proper level.

Others can hear the sound around me when I make a call.

You can adjust the microphone volume from “adjust audio properties” on yout PC. Here we take Windows as an example.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

No sound at all even though it is connected?

1. Make the headset as your default audio device.

2. Restart the media player.

3. Connect the transmitter to the other USB port of the PC.

4. Some laptops do not have stereo Bluetooth drivers. More information please see the manual of your PC. Or you can use the BlueSoleil software which you can download from www.bluesoleil.com.

How to repair the wireless connection??

1. Press and hold the power button for about 8 seconds until the green LED light starts to blink quickly.

2. Activate the Bluetooth feature on your device, and set it to search for the headset.

3. Select Rapoo device.

4. Enter password “0000” to pair.

5. The green LED light blinks slowly when Bluetooth has connected successfully. Note: 1.Some Bluetooth devices don't need a password for the connection. 2.The Bluetooth headset will save the connected device automatically, you don’t have to pair it again.

What is the password for the Bluetooth connection?

The default password is 0000 or 1234.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

2.4GHz Mouse & Keyboard5GHz Mouse & KeyboardWired Mouse & Keyboard
The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.