Support> FAQ

  1. NK1800
  2. X120
  3. E9000
  4. K2800
  5. E9100M
  6. E9300
  7. E9500M
  8. E9500
  9. MT980S
  10. X1960
  11. X1800PLUS
  12. NK2000
  13. E6080
  14. 8300T
  15. 8050T
  16. 8000T
  17. 8200T
  18. X125S
  19. 9000M
  20. 9300M
  21. 9160M
  22. NX2000
  23. X1900(2018)
  24. X120Pro
  25. E9260
  26. 9060M
  27. MT700
  28. 8200M
  29. 8100M
  30. 8000M
  31. X1800S
  32. NX1700 NEW
  33. E6500
  34. E6300
  35. NX1710
  36. X1900
  37. NX1900
  38. NK1900
  39. X8210
  40. NX1720
  41. NK1700 NEW
  42. NX1710
  43. NX1700
  44. E2710
  45. X9310
  46. K2600
  47. X8100
  48. NK2500
  49. E9110
  50. E9090P
  51. 8900P
  52. 9300P
  53. KX
  54. 8200P
  55. N7000
  56. N1850
  57. N2400
  58. N2500
  59. N1820
  60. 8130+
  61. 1830
  62. E6350
  63. E9100P
  64. E2800P
  65. 9160
  66. 9020
  67. E9180P
  68. E9070
  69. E9080
  70. E9050
  71. X1800
  72. E9270P
  73. E6500
  74. 9060
  75. 1860
  76. E6100
  77. E2700
  78. E1050
  79. A800
  80. 8000
  81. E6700
  82. D5
  83. VT300S
  84. VT200S
  85. VT200
  86. VT950
  87. VT350
  88. VT300
  89. VT900
  90. V25PLUS
  91. V29PRO
  92. V25PRO
  93. V20Pro
  94. V320
  95. V12
  96. V280
  97. 3500PRO
  98. V26S
  99. KX
  100. V25S
  101. V910
  102. V310
  103. V210
  104. V26
  105. V20S
  106. V28
  107. V16
  108. V20
  109. V20
  110. V20
  111. V20
  112. V20
  113. V20
  114. V20
  115. 3500P
  116. TC212
  117. TK310
  118. TC210
  119. TC208
  120. E9080
  121. A3160
  122. E6500
  123. 3300P
  124. E2700
  125. A500
  126. 1090
  127. T6
  128. T120P
  129. A3060
  130. T300P
  131. V29S
  132. V28S
  133. V760
  134. V700PRO
  135. V500 RGB
  136. V700L
  137. V51
  138. V51
  139. V51
  140. V51
  141. V51
  142. V900
  143. V300
  144. V200
  145. V300C
  146. V800
  147. V700
  148. V700
  149. V700
  150. V500S
  151. V500
  152. V90
  153. V20
  154. V22
  155. V510S
  156. V31
  157. N2210
  158. S900
  159. A200
  160. A3020
  161. H3070
  162. H3050
  163. 8100
  164. H3000
  165. H1000
  166. H3010
  167. H3080
  168. H8060
  169. H600
  170. H8030
  171. H8020
  172. H8000
  173. H6080
  174. H1030
  175. H1080
  1. M200
  2. M300 Silent
  3. 7200M
  4. N100
  5. V730L
  6. V700RGB Alloy
  7. V500
  8. 3300P PLus
  9. M100 Silent
  10. V56S
  11. 6610M
  12. N1020
  13. MT500
  14. VH530
  15. V600S
  16. V700RGB Alloy
  17. H6000
  18. P500C
  19. P370
  20. P170
  21. P160
  22. P300
  23. P200
  24. P100
  25. P20
  26. H120
  27. VH510
  28. VM150
  29. VM120
  30. VH50
  31. VH300
  32. A100
  33. VM300
  34. VH150
  35. H100plus
  36. H100
  37. S200
  38. EP30
  39. VH600
  40. VH200
  41. S700
  42. S100
  43. A600
  44. A300
  45. S500
  46. H6020
  1. P500C
  2. P370
  3. P170
  4. P160
  5. P300
  6. P200
  7. P100
  8. P20
  9. TC212
  10. TK310
  11. TC210
  12. TC208
Solutions to common problems
MiceKeyboardsAudioSettings
2.4GHz Mice5GHz MiceBluetooth MiceWired Mice
The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

Why does my mouse arrow flicker?

1.Move other working wireless devices away from the receiver and mouse.

2.Clean the sensor on the bottom of the mouse with a dry cloth.

3.Try using the mouse on a different surface.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

When to change the battery for my device?

If you see the low battery indicator blinking, please change the battery for the device.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

Why does my mouse arrow flicker?

1.Move other working wireless devices away from the receiver and mouse.

2.Clean the sensor on the bottom of the mouse with a dry cloth.

3.Try using the mouse on a different surface.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

When to change the battery for my device?

If you see the low battery indicator blinking, please change the battery for the device.

Unsuccessful connection to the bluetooth device?

1. Make sure the device is on.

2. Please press the connect button when making the connection.

3. Replace the battery.

4. Make sure the bluetooth driver is installed.

5. Update the bluetooth driver version.

6. Compatible issue with the PC system.

7. Repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

2.4GHz Keyboard5GHz KeyboardBluetooth KeyboardWired Keyboard
Why do numbers 1\2\3\4\5\6 show up on the screen when I press J\K\L\U\I\O key on my keyboard?

Download the pair program from www.rapoo.com, then repair the connection.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

When I plug in the receiver, it shows "ÿÿÿÿÿÿÿÿÿÿÿÿÿ" in the Device Manager, not the correct description of "RAPOO 2.4G Wireless Device" or "RAPOO 5G Wireless Device".

Download the pair program from www.rapoo.com, then repair the connection.

Do I need to install the driver when I use the multimedia keys on the keyboard?

Only Word and Excel multimedia keys need driver support, other keys can be used without a driver installed.

Can I use the wireless keyboard under Linux or Mac iOS?

The keyboard works well with Windows computers, but some multimedia keys may not work with Linux or Mac iOS systems.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off and then turn on the touchpad, then press Num Lock and Backspace at the same time.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

Is there a Capslock or Numlock LED on the keyboard?

For the power saving design, there is no Capslock or Numlock LED on the wireless keyboard. But you can download a driver from www.rapoo.com. After you have installed the driver, you can check the Capslock and Numlock statusin the right corner of the PC screen.

What are the gesture functions on the E2700?

Left button:Using one finger click on the surface

Right button:Using two fingers click on the surface

Forward:Using two fingers swipe left

Back:Using two finger swipe right

Scroll wheel:Using two fingers slide up and down

Mouse cursor:Using one finger slide on the surface

What are the gesture functions on theT6?

Left button:Click in the left click area or use a two fingers click in left and right click area at the same time.

Right button:Click in the right click area.

Scroll wheel:Using one finger or two fingers and swipe gently along the mouse surface

Back:Using two fingers swipe left

Forward:Using two fingers swipe right

Tilt left:Using one finger swipe left

Tilt right:Using one fingers swipe right

Note:The two tilt gestures under Windows XP can only be functional if the driver has been installed.

The mouse left and right button works, but touch does not work.

Please check if the low battery LED is blinking. Replace the battery. Note:It is recommended to turn off the mouse for maximum battery life if it is not being used.

Why does the touch function doesn't work or work abnormal when I turn it on?

Please keep your hand away from the mouse surface for about 5 seconds. Note: Do not touch the surface when you turn the mouse on.

Why do numbers 1\2\3\4\5\6 show up on the screen when I press J\K\L\U\I\O key on my keyboard?

Download the pair program from www.rapoo.com, then repair the connection.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

When I plug in the receiver, it shows "ÿÿÿÿÿÿÿÿÿÿÿÿÿ" in the Device Manager, not the correct description of "RAPOO 2.4G Wireless Device" or "RAPOO 5G Wireless Device".

Download the pair program from www.rapoo.com, then repair the connection.

How can I switch between numpad and touchpad mode?

In the switch area, using one finger slides from left to right, and then the LED blinks indicating the successful switch.

How does the gesture function work on the touchpad?

Left button:Using one finger click on the surface

Right button:Using three fingers click on the surface

Forward:Using two fingers swipe left

Back:Using two finger swipe right

Scroll wheel:Using two fingers slide up and down

Mouse cursor:Using one finger slide on the surface

Zoom in: Holding ctrl button and using two fingers slide up at the same time (works on E9080 only)

Zoom out: Holding ctrl button and using two fingers slide down at the same time (works on E9080 only)

The multimedia keys do not work.

1.Some programs do not support multimedia keys.

2.It is recommended to use Windows Media Player and Internet Explorer.

3.If the problem is not solved, please uninstall the programs that are related to the keyboard or mouse.

How to pair to the bluetooth keyboard?

1. Turn on the keyboard, the red LED will go on for 3 seconds then off.

2. Press the connect button, the red LED begins to blink waiting for the connection.

3. Follow the steps on your iPad or other device to complete the connection.

Note:

1. The keyboard will connect to your iPad or other device automatically after the successful first connection.

2. If there is no connection to the keyboard in 2 minutes, it will stop the pairing process automatically.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off and turn on the keyboard, then press Esc and Pause Break buttons at the same time.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

Is there a Capslock or Numlock LED on the keyboard?

For the power saving design, there is no Capslock or Numlock LED on the wireless keyboard. But you can download a driver from www.rapoo.com. After you have installed the driver, you can check the Capslock and Numlock statusin the right corner of the PC screen.

Why doesn't the mouse work when I take it out or move it to another location?

1. Please keep your hand away from the mouse surface for about 5 seconds.

2. Turn the mouse off and then turn it on.

How to pair to the bluetooth keyboard?

1. Turn on the keyboard, the red LED will go on for 3 seconds then off.;

2. Press the connect button, the red LED begins to blink waiting for the connection.

3. Follow the steps on your iPad or other device to complete the connection.

Note:

1. The keyboard will connect to your iPad or other device automatically after the successful first connection.

2. If there is no connection to the keyboard in 2 minutes, it will stop the pairing process automatically.

Unsuccessful connection to the bluetooth device?

1. Make sure the device is on.;

2. Please press the connect button when making the connection.

3. Replace the battery.

4. Make sure the bluetooth driver is installed.

5. Update the bluetooth driver version.

6. Compatible issue with the PC system.

7. Repair the connection.

2.4GHz Headset2.4GHz Headphone2.4GHz SpeakerBluetooth HeadsetBluetooth SpeakerBluetooth Adapter
The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

I can hear my voice when calling?

The headset adopts side tone technology, and proper side tone brings excellent call experience. But if a large side tone bothers you when calling , you may decrease the microphone volume to the proper level.

Others can hear the sound around me when I make a call.

You can adjust the microphone volume from “adjust audio properties” on PC. Here we take Windows as an example.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Can not mute the headset?

You can adjust the volume to the lowest level from your music player software. Note: Some smartphones can not mute when you adjust the volume.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Can not pair the Rapoo bluetooth headset to my bluetooth device?。

1. Charge the device.

2. Operate the headset into pair status: Turn off the headset, and press the power button for about 8 seconds until the green LED starts to blink quickly.

3. Activate the Bluetooth feature on your device, set it to search for the headset and connect.

4. If you still can not connect, refer to the headset's manual or your bluetooth device's.

5. Bluetooth devices, such as laptops, do not have stereo Bluetooth drivers. It is recommended to install the professional Bluetooth driver. You may use BlueSoleil software which you can download from www.bluesoleil.com.

No sound at all even though it is connected?

1. Make the headset as your default audio device.

2. Restart the media player.

3. Connect the transmitter to the other USB port of the PC.

4. Some laptops do not have stereo Bluetooth drivers. More information please see the manual of your PC. Or you can use the BlueSoleil software which you can download from www.bluesoleil.com.

How to repair the wireless connection??

1. Press and hold the power button for about 8 seconds until the green LED light starts to blink quickly.

2. Activate the Bluetooth feature on your device, and set it to search for the headset.

3. Select Rapoo device.

4. Enter password “0000” to pair.

5. The green LED light blinks slowly when Bluetooth has connected successfully. Note: 1.Some Bluetooth devices don't need a password for the connection. 2.The Bluetooth headset will save the connected device automatically, you don’t have to pair it again.

What is the password for the Bluetooth connection?

The default password is 0000 or 1234.

While using the Bluetooth headset, if you meet: 1.Chat is OK but can not hear the music or bad audio quality; 2.Music is OK but can not chat; 3.Previous track/next track doesn't work.

On Mac computers, select the correct mode manually. When the pair connection is done, select "Use as Audio Device(Stereo)" for listening music and "Use as Audio Device(Mono)" for chatting.

On Windows computers, if using IVT bluesoleil software to establish the connection.Select "Connect Bluetooth Advanced Audio" for listening music and "Connect Bluetooth Headset and Microphone for chatting.

I can hear my voice when calling?

The headset adopts side tone technology, and proper side tone brings excellent call experience. But if a large side tone bothers you when calling , you may decrease the microphone volume to the proper level.

Others can hear the sound around me when I make a call.

You can adjust the microphone volume from “adjust audio properties” on yout PC. Here we take Windows as an example.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

No sound at all even though it is connected?

1. Make the headset as your default audio device.

2. Restart the media player.

3. Connect the transmitter to the other USB port of the PC.

4. Some laptops do not have stereo Bluetooth drivers. More information please see the manual of your PC. Or you can use the BlueSoleil software which you can download from www.bluesoleil.com.

How to repair the wireless connection??

1. Press and hold the power button for about 8 seconds until the green LED light starts to blink quickly.

2. Activate the Bluetooth feature on your device, and set it to search for the headset.

3. Select Rapoo device.

4. Enter password “0000” to pair.

5. The green LED light blinks slowly when Bluetooth has connected successfully. Note: 1.Some Bluetooth devices don't need a password for the connection. 2.The Bluetooth headset will save the connected device automatically, you don’t have to pair it again.

What is the password for the Bluetooth connection?

The default password is 0000 or 1234.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

2.4GHz Mouse & Keyboard5GHz Mouse & KeyboardWired Mouse & Keyboard
The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.