Support> FAQ

  1. 9900M
  2. 9500M
  3. NK1800
  4. X120
  5. E9000
  6. K2800
  7. E9100M
  8. E9300
  9. E9500M
  10. E9500
  11. MT980S
  12. X1960
  13. X1800PLUS
  14. NK2000
  15. E6080
  16. 8300T
  17. 8050T
  18. 8000T
  19. 8200T
  20. X125S
  21. 9000M
  22. 9300M
  23. 9160M
  24. NX2000
  25. X1900(2018)
  26. X120Pro
  27. E9260
  28. 9060M
  29. MT700
  30. 8200M
  31. 8100M
  32. 8000M
  33. X1800S
  34. NX1700 NEW
  35. E6500
  36. E6300
  37. NX1710
  38. X1900
  39. NX1900
  40. NK1900
  41. X8210
  42. NX1720
  43. NK1700 NEW
  44. NX1710
  45. NX1700
  46. E2710
  47. X9310
  48. K2600
  49. X8100
  50. NK2500
  51. E9110
  52. E9090P
  53. 8900P
  54. 9300P
  55. KX
  56. 8200P
  57. N7000
  58. N1850
  59. N2400
  60. N2500
  61. N1820
  62. 8130+
  63. 1830
  64. E6350
  65. E9100P
  66. E2800P
  67. 9160
  68. 9020
  69. E9180P
  70. E9070
  71. E9080
  72. E9050
  73. X1800
  74. E9270P
  75. E6500
  76. 9060
  77. 1860
  78. E6100
  79. E2700
  80. E1050
  81. A800
  82. 8000
  83. E6700
  84. D5
  85. VT300S
  86. VT200S
  87. VT200
  88. VT950
  89. VT350
  90. VT300
  91. VT900
  92. V25PLUS
  93. V29PRO
  94. V25PRO
  95. V20Pro
  96. V320
  97. V12
  98. V280
  99. 3500PRO
  100. V26S
  101. KX
  102. V25S
  103. V910
  104. V310
  105. V210
  106. V26
  107. V20S
  108. V28
  109. V18
  110. V16
  111. V20
  112. V20
  113. V20
  114. V20
  115. V20
  116. V20
  117. V20
  118. 3500P
  119. TC212
  120. TK310
  121. TC210
  122. TC208
  123. E9080
  124. A3160
  125. E6500
  126. 3300P
  127. E2700
  128. A500
  129. 1090
  130. T6
  131. T120P
  132. A3060
  133. T300P
  134. V29S
  135. V28S
  136. V760
  137. V700PRO
  138. V500 RGB
  139. V700L
  140. V51
  141. V51
  142. V51
  143. V51
  144. V51
  145. V900
  146. V300
  147. V200
  148. V300C
  149. V800
  150. V700
  151. V700
  152. V700
  153. V500S
  154. V500
  155. V90
  156. V20
  157. V22
  158. V510S
  159. V31
  160. N2210
  161. S900
  162. A200
  163. A3020
  164. H3070
  165. H3050
  166. 8100
  167. H3000
  168. H1000
  169. H3010
  170. H3080
  171. H8060
  172. H600
  173. H8030
  174. H8020
  175. H8000
  176. H6080
  177. H1030
  178. H1080
  1. M200
  2. M300 Silent
  3. 7200M
  4. N100
  5. V730L
  6. V700RGB Alloy
  7. 3300P PLus
  8. M100 Silent
  9. V56S
  10. 6610M
  11. N1020
  12. MT500
  13. VH530
  14. V600S
  15. V700RGB Alloy
  16. H6000
  17. P500C
  18. P370
  19. P170
  20. P160
  21. P300
  22. P200
  23. P100
  24. P20
  25. H120
  26. VM150
  27. VM120
  28. VH50
  29. VH300
  30. A100
  31. VM300
  32. VH150
  33. H100plus
  34. H100
  35. S200
  36. EP30
  37. VH600
  38. VH200
  39. S700
  40. S100
  41. A600
  42. A300
  43. S500
  44. H6020
  1. P500C
  2. P370
  3. P170
  4. P160
  5. P300
  6. P200
  7. P100
  8. P20
  9. TC212
  10. TK310
  11. TC210
  12. TC208
Solutions to common problems
MiceKeyboardsAudioSettings
2.4GHz Mice5GHz MiceBluetooth MiceWired Mice
The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

Why does my mouse arrow flicker?

1.Move other working wireless devices away from the receiver and mouse.

2.Clean the sensor on the bottom of the mouse with a dry cloth.

3.Try using the mouse on a different surface.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

When to change the battery for my device?

If you see the low battery indicator blinking, please change the battery for the device.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

Why does my mouse arrow flicker?

1.Move other working wireless devices away from the receiver and mouse.

2.Clean the sensor on the bottom of the mouse with a dry cloth.

3.Try using the mouse on a different surface.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

When to change the battery for my device?

If you see the low battery indicator blinking, please change the battery for the device.

Unsuccessful connection to the bluetooth device?

1. Make sure the device is on.

2. Please press the connect button when making the connection.

3. Replace the battery.

4. Make sure the bluetooth driver is installed.

5. Update the bluetooth driver version.

6. Compatible issue with the PC system.

7. Repair the connection.

Why doesn't my mouse arrow move?

1.Please use the mouse on the mouse pad.

2.Try the mouse on a white paper to check if the special surface you use causes this problem.

2.4GHz Keyboard5GHz KeyboardBluetooth KeyboardWired Keyboard
Why do numbers 1\2\3\4\5\6 show up on the screen when I press J\K\L\U\I\O key on my keyboard?

Download the pair program from www.rapoo.com, then repair the connection.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

When I plug in the receiver, it shows "ÿÿÿÿÿÿÿÿÿÿÿÿÿ" in the Device Manager, not the correct description of "RAPOO 2.4G Wireless Device" or "RAPOO 5G Wireless Device".

Download the pair program from www.rapoo.com, then repair the connection.

Do I need to install the driver when I use the multimedia keys on the keyboard?

Only Word and Excel multimedia keys need driver support, other keys can be used without a driver installed.

Can I use the wireless keyboard under Linux or Mac iOS?

The keyboard works well with Windows computers, but some multimedia keys may not work with Linux or Mac iOS systems.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off and then turn on the touchpad, then press Num Lock and Backspace at the same time.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

Is there a Capslock or Numlock LED on the keyboard?

For the power saving design, there is no Capslock or Numlock LED on the wireless keyboard. But you can download a driver from www.rapoo.com. After you have installed the driver, you can check the Capslock and Numlock statusin the right corner of the PC screen.

What are the gesture functions on the E2700?

Left button:Using one finger click on the surface

Right button:Using two fingers click on the surface

Forward:Using two fingers swipe left

Back:Using two finger swipe right

Scroll wheel:Using two fingers slide up and down

Mouse cursor:Using one finger slide on the surface

What are the gesture functions on theT6?

Left button:Click in the left click area or use a two fingers click in left and right click area at the same time.

Right button:Click in the right click area.

Scroll wheel:Using one finger or two fingers and swipe gently along the mouse surface

Back:Using two fingers swipe left

Forward:Using two fingers swipe right

Tilt left:Using one finger swipe left

Tilt right:Using one fingers swipe right

Note:The two tilt gestures under Windows XP can only be functional if the driver has been installed.

The mouse left and right button works, but touch does not work.

Please check if the low battery LED is blinking. Replace the battery. Note:It is recommended to turn off the mouse for maximum battery life if it is not being used.

Why does the touch function doesn't work or work abnormal when I turn it on?

Please keep your hand away from the mouse surface for about 5 seconds. Note: Do not touch the surface when you turn the mouse on.

Why do numbers 1\2\3\4\5\6 show up on the screen when I press J\K\L\U\I\O key on my keyboard?

Download the pair program from www.rapoo.com, then repair the connection.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

When I plug in the receiver, it shows "ÿÿÿÿÿÿÿÿÿÿÿÿÿ" in the Device Manager, not the correct description of "RAPOO 2.4G Wireless Device" or "RAPOO 5G Wireless Device".

Download the pair program from www.rapoo.com, then repair the connection.

How can I switch between numpad and touchpad mode?

In the switch area, using one finger slides from left to right, and then the LED blinks indicating the successful switch.

How does the gesture function work on the touchpad?

Left button:Using one finger click on the surface

Right button:Using three fingers click on the surface

Forward:Using two fingers swipe left

Back:Using two finger swipe right

Scroll wheel:Using two fingers slide up and down

Mouse cursor:Using one finger slide on the surface

Zoom in: Holding ctrl button and using two fingers slide up at the same time (works on E9080 only)

Zoom out: Holding ctrl button and using two fingers slide down at the same time (works on E9080 only)

The multimedia keys do not work.

1.Some programs do not support multimedia keys.

2.It is recommended to use Windows Media Player and Internet Explorer.

3.If the problem is not solved, please uninstall the programs that are related to the keyboard or mouse.

How to pair to the bluetooth keyboard?

1. Turn on the keyboard, the red LED will go on for 3 seconds then off.

2. Press the connect button, the red LED begins to blink waiting for the connection.

3. Follow the steps on your iPad or other device to complete the connection.

Note:

1. The keyboard will connect to your iPad or other device automatically after the successful first connection.

2. If there is no connection to the keyboard in 2 minutes, it will stop the pairing process automatically.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

How to repair the wireless connection?

After the receiver is replugged, within 30 seconds, turn off and turn on the keyboard, then press Esc and Pause Break buttons at the same time.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

Is there a Capslock or Numlock LED on the keyboard?

For the power saving design, there is no Capslock or Numlock LED on the wireless keyboard. But you can download a driver from www.rapoo.com. After you have installed the driver, you can check the Capslock and Numlock statusin the right corner of the PC screen.

Why doesn't the mouse work when I take it out or move it to another location?

1. Please keep your hand away from the mouse surface for about 5 seconds.

2. Turn the mouse off and then turn it on.

How to pair to the bluetooth keyboard?

1. Turn on the keyboard, the red LED will go on for 3 seconds then off.;

2. Press the connect button, the red LED begins to blink waiting for the connection.

3. Follow the steps on your iPad or other device to complete the connection.

Note:

1. The keyboard will connect to your iPad or other device automatically after the successful first connection.

2. If there is no connection to the keyboard in 2 minutes, it will stop the pairing process automatically.

Unsuccessful connection to the bluetooth device?

1. Make sure the device is on.;

2. Please press the connect button when making the connection.

3. Replace the battery.

4. Make sure the bluetooth driver is installed.

5. Update the bluetooth driver version.

6. Compatible issue with the PC system.

7. Repair the connection.

2.4GHz Headset2.4GHz Headphone2.4GHz SpeakerBluetooth HeadsetBluetooth SpeakerBluetooth Adapter
The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

I can hear my voice when calling?

The headset adopts side tone technology, and proper side tone brings excellent call experience. But if a large side tone bothers you when calling , you may decrease the microphone volume to the proper level.

Others can hear the sound around me when I make a call.

You can adjust the microphone volume from “adjust audio properties” on PC. Here we take Windows as an example.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

The volume is too low when used for the first time?

Exposure to loud noise can easily damage your hearing abilities, so the default volume is set to the proper level (It varies from person to person.). Please adjust the volume via the audio device or PC.

Can not mute the headset?

You can adjust the volume to the lowest level from your music player software. Note: Some smartphones can not mute when you adjust the volume.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Can not pair the Rapoo bluetooth headset to my bluetooth device?。

1. Charge the device.

2. Operate the headset into pair status: Turn off the headset, and press the power button for about 8 seconds until the green LED starts to blink quickly.

3. Activate the Bluetooth feature on your device, set it to search for the headset and connect.

4. If you still can not connect, refer to the headset's manual or your bluetooth device's.

5. Bluetooth devices, such as laptops, do not have stereo Bluetooth drivers. It is recommended to install the professional Bluetooth driver. You may use BlueSoleil software which you can download from www.bluesoleil.com.

No sound at all even though it is connected?

1. Make the headset as your default audio device.

2. Restart the media player.

3. Connect the transmitter to the other USB port of the PC.

4. Some laptops do not have stereo Bluetooth drivers. More information please see the manual of your PC. Or you can use the BlueSoleil software which you can download from www.bluesoleil.com.

How to repair the wireless connection??

1. Press and hold the power button for about 8 seconds until the green LED light starts to blink quickly.

2. Activate the Bluetooth feature on your device, and set it to search for the headset.

3. Select Rapoo device.

4. Enter password “0000” to pair.

5. The green LED light blinks slowly when Bluetooth has connected successfully. Note: 1.Some Bluetooth devices don't need a password for the connection. 2.The Bluetooth headset will save the connected device automatically, you don’t have to pair it again.

What is the password for the Bluetooth connection?

The default password is 0000 or 1234.

While using the Bluetooth headset, if you meet: 1.Chat is OK but can not hear the music or bad audio quality; 2.Music is OK but can not chat; 3.Previous track/next track doesn't work.

On Mac computers, select the correct mode manually. When the pair connection is done, select "Use as Audio Device(Stereo)" for listening music and "Use as Audio Device(Mono)" for chatting.

On Windows computers, if using IVT bluesoleil software to establish the connection.Select "Connect Bluetooth Advanced Audio" for listening music and "Connect Bluetooth Headset and Microphone for chatting.

I can hear my voice when calling?

The headset adopts side tone technology, and proper side tone brings excellent call experience. But if a large side tone bothers you when calling , you may decrease the microphone volume to the proper level.

Others can hear the sound around me when I make a call.

You can adjust the microphone volume from “adjust audio properties” on yout PC. Here we take Windows as an example.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

No sound at all even though it is connected?

1. Make the headset as your default audio device.

2. Restart the media player.

3. Connect the transmitter to the other USB port of the PC.

4. Some laptops do not have stereo Bluetooth drivers. More information please see the manual of your PC. Or you can use the BlueSoleil software which you can download from www.bluesoleil.com.

How to repair the wireless connection??

1. Press and hold the power button for about 8 seconds until the green LED light starts to blink quickly.

2. Activate the Bluetooth feature on your device, and set it to search for the headset.

3. Select Rapoo device.

4. Enter password “0000” to pair.

5. The green LED light blinks slowly when Bluetooth has connected successfully. Note: 1.Some Bluetooth devices don't need a password for the connection. 2.The Bluetooth headset will save the connected device automatically, you don’t have to pair it again.

What is the password for the Bluetooth connection?

The default password is 0000 or 1234.

Forget to turn off the device when going out?

The device has auto turn off function. When there is no connection for a certain time, it will turn off automatically to save energy.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

Short transmitting distance and sound drops out.

1. Please keep away from walls or big objects, because it may reduce the range;

2. Move other working wireless devices away from the transmitter and audio devices.

Can not turn on my device?

1.Make sure you turn it on properly (Please refer to the Quick start guide).

2.Charge the device.

No sound at all?

1. Make sure the wireless connection is successful.

2.2.Charge the device.

3. Make the device as your default audio device. You can increase the speaker volume and the microphone volume from “adjust audio properties” of PC.

2.4GHz Mouse & Keyboard5GHz Mouse & KeyboardWired Mouse & Keyboard
The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.

The device is not working?

1. Make sure the device is turned on.

2. Make sure the receiver is plugged into the PC's USB port.

3. The PC can not recognize the receiver, please re-plug the receiver.

4. Check if the battery is installed correctly.

5. Low battery, please change the battery.

6. Move other working wireless devices away from the receiver and device.

7. Please keep away from walls or big objects, because this may reduce the range.

8. If the problem has not been solved, download the pair program from www.rapoo.com, then repair the connection.

Do I have to unplug the receiver and turn off the device when I am not using it.

The device has a power saving function to maximise battery life. So you do not have to turn it off.

The device shows intermittent failures during usage?

1.Move other active wireless devices away from the device and receiver.

2.The PC can not respond immediately because of the CPU is under full load.

3.Change battery if the low battery indicator is blinking.